Terms of purchase

Generally

Kvalité Häst & Hund Mälardalen AB sells goods via the internet to private individuals and companies in Sweden, Finland & Denmark with personal or corporate ID numbers. To shop with us you must be 18 years of age and have a valid Swedish ID document for parcel shipments. If you are under 18 years of age, you need to have received consent to your purchase from your guardian. For card purchases where the customer is a minor, the person giving the authorization for the card is responsible.

Ordering

Orders are placed on our website www.lidagardflen.se. If you have any questions about how to order, please call us at 0157–76 83 51 or email suppport@lidagardflen.se.

Placing an order means that you accept our terms and conditions of purchase and agree to your name and personal or corporate ID number being registered in our customer register and our payment intermediary Svea Ekonomi. After placing an order, you will receive an email confirming that we have received your order and are processing your order.

A purchase agreement is only concluded when we process your order by sending an order confirmation to the email address you have provided. We reserve the right to correct orders if delivery cannot be made for any reason. If you have placed multiple orders at the same time, we reserve the right to combine your orders and deliver them in one package.

Prices & product images

All prices are in Swedish kronor including VAT. Any shipping costs will be added. The product images on the website do not guarantee that the exact appearance and condition of the product is reproduced. We reserve the right for any errors in the product information and reserve the right to change product information and prices without prior notice.

Kvalié Häst & Hund Mälardalen AB reserves the right to correct any errors in price and product information or otherwise on the website. In the event of any errors, Kvalié Häst & Hund Mälardalen AB reserves the right to correct this subsequently. We reserve the right to price adjustments, final sales, stock differences, technical problems, changes to technical specifications and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

Personal information

In connection with your order and/or account registration, you agree that we store and use your information in our operations to fulfill and provide the service you can expect from us. All personal data processing is carried out in accordance with the Data Protection Regulation.

The information you provide about yourself is used by Kvalité Häst & Hund Mälardalen AB and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. Read more about how we process your personal data in our privacy policy .

We reserve the right to cancel orders that contain incorrect personal information or where the customer has payment complaints.

Copyright

All content on this website, such as text, graphics, logos, images, audio clips, digital downloads and other software, belongs to www.lidagardflen.se or our suppliers and is protected by Swedish and international copyright laws.

Shipping & delivery

At checkout, you can choose shipping or pick up the item at our store here in Flen. We process your order promptly, orders normally leave our warehouse within one to three non-holiday working days. Once the item has left our warehouse, delivery responsibility is transferred to the shipping companies who deliver your order within the specified time. Kvalité Häst & Hund Mälardalen AB cannot provide any delay guarantee for items that are not in stock at the time of ordering or for items that have left our warehouse. This means that the total delivery time before the item reaches you may be longer than what is stated as normal for shipping.

Be careful when entering your address, phone number & email. If you have not received any notification of your package, please contact us. Unclaimed packages will be charged, see below.

There may be occasions that make it impossible for us to fulfill the order, for example if our supplier cannot fulfill its commitment to us, we reserve the right to cancel these orders.

Payment

At checkout you can choose between payment methods invoice, partial payment, card payment or direct payment via Svea Ekonomi.

General terms and conditions of overdraft

https://cdn.svea.com/webpay/sv-SE/WP_SEKKI.pdf

https://cdn.svea.com/webpay/sv-SE/WP_Allmanna%20villkor%20Delbetalning_Konto.pdf

Company invoice

Credit check: When applying for payment via company invoice, a standard credit check is carried out, which may mean that a credit report is obtained.

Payment terms: The due date and other terms for a company invoice are stated on the invoice. When paying by invoice, payment must be received no later than 30 days from the invoice date. In the event of a delay in payment, a reminder fee of SEK 60 will be charged and late payment interest of 2% per month from the due date until full payment is made.

Transfer: All company invoices will be transferred to Svea Bank AB, 556158-7634 (“Svea Bank”). All payments in connection with the invoice shall be made to Svea Bank.

GDPR: When paying via company invoice, the invoice will be transferred to Svea Bank AB and we will then share the corporate customer's personal data with Svea Bank. Svea Bank is the data controller for the receivables that we have transferred to Svea Bank. For detailed information about Svea Bank's processing of personal data, please read further in Svea Bank's data protection information, which is available at https://www.svea.com/dataskydd or contact Svea via post 169 81 Solna, telephone 08 – 514 931 13 or swp@svea.com . The Data Protection Officer can be reached at privacy@svea.com .

Exchange & return

When purchasing goods via our webshop, a 14-day right of withdrawal applies in accordance with The Distance Contracts Act . This means that you as a customer have the right to cancel your purchase by notifying us within 14 days. The cancellation period expires 14 days after day 1 when you or a representative on your behalf received the goods. If you want to return the goods, use the return form that is included in the package. Please fill in the reason in the documents.

Should the last day of the right of withdrawal fall on a Saturday, Sunday or public holiday, it will be extended to the next weekday.

The goods must be returned to us or handed over to us without undue delay and in any case not later than 14 days from the day on which you informed us of your decision to cancel the purchase. The withdrawal period shall be deemed to have been observed if you send back the goods before this fourteen-day period has expired.

We only accept returns with an attached receipt, invoice or delivery note that can prove that the product was purchased from us. In order for the returned products to be considered unused, they must be in a substantially unchanged condition. This means, for example, that labels, any Velcro fasteners and protective plastic must be found on the product.

Goods that are returned must be well packaged and returned in the same way they were delivered.

As soon as we have received and processed your return, we will credit your order via Svea Ekonomi. The cost of shipping and return shipping will be deducted from the amount of the item when crediting. Return shipping within Sweden currently costs 149 SEK.

The product must be returned within 14 days from the date on which notice of exercise of the right of withdrawal was submitted to Kvalité Häst & Hund Mälardalen AB.

If used goods are returned, Kvalité Häst & Hund is entitled to deduct an amount corresponding to the decrease in value of the goods compared to the original value of the goods, if and to the extent that such decrease in value is due to you having handled the goods to a greater extent than is necessary to determine their properties. You will then receive money back for the goods less the value deduction according to law. The decrease in value can be up to 100 percent in the event that the goods are no longer saleable.

Kvalité Häst & Hund reserves the right to refuse a complaint if it turns out that the product is not defective according to current consumer protection legislation. When making complaints, Kvalité Häst & Hund follows guidelines from The Swedish General Complaints Board . More information is available at The Swedish Consumer Agency .

When exchanging, we ask you to make a regular return of the item you wish to exchange and place a new order via the website for the item you want instead.

Unclaimed packages

For ordered packages that are not picked up and are returned, a fee of SEK 299 will be charged to cover shipping, packaging and administration costs.

Refund

Refunds are made via the payment method you chose to pay for your order with and cannot be made in any other way. We will refund your purchase via Svea Ekonomi as soon as we have received and processed your return. Shipping costs are not refunded.

Contact

Quality Horse & Dog · Restaurant & Café Lida Gård
Stenhammar, Lida Farm
642 92 Flen
Phone: 0157–120 05
Email: hannah.larsson@lidagardflen.se
Quality Horse & Dog Mälardalen AB
Corporate number: 556610-5499