Terms of purchase

General

Kvalité Häst & Hund Mälardalen AB sells goods via the internet to private individuals and companies in Sweden, Finland, and Denmark with a personal identity number or organization number. To shop with us, you must be at least 18 years old and possess a valid Swedish ID document for parcel shipments. If you are under 18, you must have received consent for your purchase from your legal guardian. For card purchases where the customer is a minor, the person who authorized the card is responsible.

Ordering

Orders are placed on our website, www.lidagardflen.se. If you have any questions about how to order, you are welcome to call us at 0157–76 83 51 or email hannah.larsson@lidagardflen.se

By completing an order, you accept our terms and conditions and consent to your name and personal or organization number being registered in our customer database and our payment processor, Shopify Payments. After completing your order, you will receive an email confirming that we have received your order and are processing it.

A purchase agreement is only concluded when we fulfill your order by sending an order confirmation to the email address you provided. We reserve the right to correct orders if delivery cannot take place for any reason. If you have placed multiple orders at the same time, we reserve the right to consolidate your orders and deliver them in one package.

Prices & Product Images

All prices are stated in Swedish kronor, including VAT. Any shipping costs are additional. Product images on the website do not guarantee that the exact appearance and condition of the product will be reflected. We reserve the right to correct errors in product information and reserve the right to change product information and prices without prior notice.

Kvalité Häst & Hund Mälardalen AB reserves the right to correct any errors in price and product information or other errors on the website after the fact. We reserve the right to adjust prices, account for sold-out items, inventory discrepancies, technical issues, changes to technical specifications, and any typographical errors on our site or in our advertisements. We reserve the right to cancel incorrect orders.

Personal Data

In connection with your order and/or account registration, you agree that we may store and use your data in our operations to fulfill and provide the service you can expect from us. All processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR).

The information you provide about yourself is used by Kvalité Häst & Hund Mälardalen AB and our partners for payment and delivery. We guarantee that no information about you will be sold or passed on to third parties. Read more about how we process your personal data in our privacy policy.

We reserve the right to cancel orders that contain incorrect personal information or where the customer has payment remarks.

Copyright

All content on this website, such as text, graphics, logos, images, audio clips, digital downloads, and other software, belongs to www.lidagardflen.se or our suppliers and is protected by Swedish and international copyright laws.

Shipping & Delivery

At checkout, you can choose shipping or to pick up the item at our store here in Flen. We process your order promptly; orders normally leave our warehouse within one to three business days. Once the item has left our warehouse, delivery responsibility transfers to the shipping companies, which deliver your order within the stated time. Kvalité Häst & Hund Mälardalen AB cannot provide any delivery guarantee for items that are not in stock at the time of order or for items that have left our warehouse. This means the total delivery time before the item reaches you may be longer than what is stated as normal for shipping.

Please be careful when entering your address, phone number, and email. If you have not received notification of your package, please contact us. Unclaimed packages will be charged; see below.

There may be times when it is impossible for us to fulfill the order, for example, if our supplier cannot fulfill their commitment to us; we reserve the right to cancel such orders.

Payment

At checkout, you can choose between payment via invoice, installment plans, card payment, Swish, or direct payment via Klarna.

General terms and conditions for account credit

 

Exchanges & Returns

When purchasing goods via our webshop, a 14-day right of withdrawal applies in accordance with the Distance Contracts Act. This means that as a customer, you have the right to cancel your purchase by notifying us within 14 days. The withdrawal period expires 14 days after the day you or a representative for you received the item. If you wish to return the item, please use the return slip included in the package. Please fill in the reason in the documents.

Should the last day of the withdrawal period fall on a Saturday, Sunday, or public holiday, it is extended to the next business day.

 

The item must be returned to us without undue delay and in any event no later than 14 days from the day you notified us of your decision to cancel the purchase. The withdrawal period is deemed to have been observed if you send back the goods before this 14-day period has expired.

We only accept returns accompanied by the attached receipt, invoice, or packing slip that can prove the product was purchased from us. In order for returned products to be considered unused, they must be in essentially unchanged condition. This means, for example, that labels, any Velcro fastenings, and protective plastic must remain on the product.

Returned goods must be well-packaged and returned in the same way they were delivered.

As soon as we have received and processed your return, we will credit your order via Svea Ekonomi. Costs for shipping and return shipping are deducted from the item's amount upon credit. Return shipping within Sweden currently costs 95 SEK.

The item must be sent back within 14 days, calculated from the date notification of the exercise of the right of withdrawal was provided to Kvalité Häst & Hund Mälardalen AB.

If used goods are returned, Kvalité Häst & Hund has the right to deduct a sum corresponding to the item's loss in value compared to its original value, if and to the extent that such depreciation is due to you having handled the item more than is necessary to determine its properties. You will then receive a refund for the item minus the value deduction according to law. The depreciation can be up to 100 percent in the event that the item is no longer sellable.

Kvalité Häst & Hund reserves the right to refuse a claim if it turns out that the item is not defective according to current consumer protection legislation. In the event of complaints, Kvalité Häst & Hund follows the guidelines from the National Board for Consumer Disputes (ARN). More information is available at the Swedish Consumer Agency (Konsumentverket).

For exchanges, we ask you to make a standard return of the item you wish to exchange and place a new order on the website for the item you wish to have instead.

Unclaimed Packages

For ordered packages that are not claimed and are returned, a fee of 299 SEK will be charged to cover expenses for shipping, packaging, and administration.

Refunds

Refunds are made via the payment method you chose to pay for your order and cannot be made in any other way. We will refund your purchase via Shopify Payments as soon as we have received and processed your return. Shipping costs are not refunded.

Contact

Kvalité Häst & Hund · Restaurang & Café Lida Gård
Stenhammar, Lida Gård
642 92 Flen
Phone: 0157–120 05
Email: hannah.larsson@lidagardflen.se
Kvalité Häst & Hund Mälardalen AB
Org. No.: 556610-5499